POLICIES & FAQs
Appointments & Punctuality
Please arrive 10-15 minutes early for your appointment. If you are running late, I will do my best to accommodate you. We schedule our guests' appointments to fit their hair needs; being late affects other guests appointments that day. If you are more than 15 minutes late, your service may need to be rescheduled for a later date and you will be charged our cancelation fee in addition to the $15 late-arrival fee. In some cases, clients who arrive excessively late may still be able to receive services. Clients will be charged in full for their originally scheduled session, even if we can't complete all that was booked.
I recommend booking your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your look. I will advise you on how often you should return to maintain your style during your consultation.
Confirmation Texts & Emails
As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email or text message to confirm your service prior to your appointment. Our system will send you three separate reminder email/texts -- one when you book the appointment, one week before the appointment, then a final reminder 72 hours before, giving you plenty of time to notify us if you need to cancel/reschedule. I confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times. Please inform me if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees.
Your appointment is very important to me, I understand that schedule adjustments may happen. We provide three text/email reminders of appointments. Love and Style On requires a 48-hour notice if you need to cancel or reschedule. Any notice after 48 hours will result in a fee of 50% of the service booked for that appointment. A non-refundable retainer may be required to rebook your appointment.
NO SHOWS: You will be charged a cancellation fee that must be paid prior to reserving another appointment. In the event of a no-show for a prepaid appointment, the payment will not go toward your next appointment. I reserve the right to discontinue services with clients whom continuously cancel/reschedule/no-show. After two consecutive no-shows without contacting the salon, clients will be unable to schedule future appointments.
Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service done. I love children, but even the most well-behaved children are subject to elements of danger in a salon environment (sharp scissors, hot irons/tools, chemicals, etc.). I strive to provide a relaxing environment for all guest in the salon, so your understanding is greatly appreciated.
Service RE-DO + Retail Return Policy
I strive to offer my guest the highest level of guest satisfaction. If you are unhappy with your services, I ask that you let me know within 5 days. I need to know or I can’t do anything about it. I always go out of my way to make my clients happy and when someone isn’t, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do."Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!.
I will exchange unopened products within 7 days with proof of purchase, and will replace any damaged product (pump failure, etc.) within 14 days with proof of purchase. If your damaged item is no longer available at the time of return, you will be issued an exchange for retail only.
Pricing & Forms of Payment
Prices listed on our Service Menu are base prices. The price of your service may vary by timing, as well as the length and/or thickness of your hair. I will map out a color, cut and style plan cost sheet before your service begins. Payment for salon services is expected to be paid at the time of service. I accept Visa, MasterCard, Discover, Love and Style On Gift Cards, and cash payments.