OUR POLICIES

Appointments & Punctuality

Please arrive 10-15 minutes early for your appointment. If you are running late, I will do my best to accommodate you. We schedule our guests' appointments to fit their hair needs; being late affects other guests appointments that day. If you are more than 15 minutes late, your service may need to be rescheduled for a later date and you will be charged our cancelation fee in addition to the $15 late-arrival fee. In some cases, clients who arrive excessively late may still be able to receive services. Clients will be charged in full for their originally scheduled session, even if we can't complete all that was booked.

I recommend booking your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your look. I will advise you on how often you should return to maintain your style during your consultation.

Confirmation Texts & Emails

As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email or text message to confirm your service prior to your appointment. Our system will send you three separate reminder email/texts -- one when you book the appointment, one week before the appointment, then a final reminder 72 hours before, giving you plenty of time to notify us if you need to cancel/reschedule. I confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times. Please inform me if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees.

Cancelation Policy

Your appointment is very important to me, I understand that schedule adjustments may happen. We provide three text/email reminders of appointments. Love and Style On requires a 48-hour notice if you need to cancel or reschedule. Any notice after 48 hours will result in a fee of 50% of the service booked for that appointment. A non-refundable retainer may be required to rebook your appointment.  

NO SHOWS: You will be charged a cancellation fee that must be paid prior to reserving another appointment. In the event of a no-show for a prepaid appointment, the payment will not go toward your next appointment. I reserve the right to discontinue services with clients whom continuously cancel/reschedule/no-show. After two consecutive no-shows without contacting the salon, clients will be unable to schedule future appointments.

Child Policy

Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service done. I love children, but even the most well-behaved children are subject to elements of danger in a salon environment (sharp scissors, hot irons/tools, chemicals, etc.). I strive to provide a relaxing environment for all guest in the salon, so your understanding is greatly appreciated.

Service Satisfaction

I strive to ensure my clients' happiness and satisfaction. I do not give refunds. If you are not entirely satisfied with your color and cutting service, please call and schedule a complimentary adjustment within three days. The adjustment policy doesn’t cover a change in the style or color. Full-service price applies after three days. If you previously had color done outside of our salon, we cannot guarantee color services.  Not all color lines are not made alike, so I can't guarantee how my color will react to the previous color done. A color correction appointment may need to be scheduled. A corrective color will usually require more than one service to achieve desired results.

Pricing & Forms of Payment

Prices listed on our Service Menu are base prices. The price of your service may vary by timing, as well as the length and/or thickness of your hair. I will map out a color, cut and style plan cost sheet before your service begins. Payment for salon services is expected to be paid at the time of service. I accept Visa, MasterCard, Discover, Love and Style On Gift Cards, and cash payments.

Return Policy

All products and services are non-refundable. I will exchange unopened products within one week of purchase, with proof of purchase. I will replace any damaged product (pump failure, etc.) with proof of purchase up to 14 days after purchase. If your damaged item is no longer available at the time of return, you will be issued in exchange for product only or store credit towards product only.

love and style on

98 North Main Street Village of Fairport, NY 14450

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